Refund policy

Return and Exchange Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly exchange for another style or issue a merchandise credit for your return of unworn, unwashed merchandise with all tags attached, within 7 business days from the date delivered. Please contact our Personal Shopper via email within 72 hours of receiving merchandise to initiate return process.
All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received.
Used merchandise cannot be returned unless defective.
No refunds, exchanges or merchandise credit only.
All repairs are subject to fees.
Most repairs will be shipped out within 14-21 days upon receipt and fees may apply based on determination upon review.
Bracelets that are dropped cannot be replaced.
A prepaid self-addressed envelope postage must accompany the merchandise and shipped through an insured methods such as UPS, Federal Express or USPS and is the sole responsibility of the customer.

Final Sale Items
All items are final sale and are not eligible for return or exchange unless approved by management.
All reduced priced/sale items are non-refundable.
All custom designed products are non-refundable.

Return by Mail
Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return form with the item(s). You may use the shipping carrier of your preference, which is at your own expense. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. Unique Urban Rocks will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen, or mishandled. Please note that shipping costs will not be subject to return. All returns will be issued a merchandise credit for the original sales amount, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via FedEx ground at no additional cost. Any new orders are subject to Unique Urban Rocks having available merchandise on-hand.
Please allow 14 business days for us to receive and process your return or exchange. Additional fees may apply for returns and/or exchanges of merchandise. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

Changes/Cancellations
If you wish to cancel or modify your order, please send an email as soon as possible to us through our Unique Urban Rocks Online Shop Assistance or online through our Personal Shopper Service. We will make every reasonable effort to accommodate your request.
However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact the Unique Urban Rocks online Personal Shopper service.